Information from Users/Customers

• Identity & Contact: Name, mobile number, email address.
• Addresses & Location: Saved delivery addresses, PIN code, and location (when you permit access) for discovery and delivery.
• Account & Profile: Profile photo (if provided), favourites, preferences, saved restaurants, dietary choices.
• Orders & Usage: Order history, cart contents, table or QR details, service type (dine‑in, parcel, delivery, event), timestamps.
• Payment Metadata: Payment method chosen, status, transaction IDs, and masked identifiers via payment partners (Nazdeeki does not store full card details).
• Communications: Ratings, reviews, support chats, complaints, feedback and other messages.

Information from Sellers and Staff

• Business Details: Legal and trade name, outlet addresses, FSSAI number, GSTIN, PAN, menus, pricing, offers.
• Financial Details: Bank account/UPI details for settlements and related billing data.
• Staff & Delivery: Names, photos, phone numbers, roles, identity document details (e.g. Aadhaar/PAN/Driving Licence, as provided), vehicle details, shift and assignment history.

Automatically Collected Information (Users & Sellers)

• Device & App: Device type, operating system, app version, browser type, IP address, language, device identifiers.
• Usage & Logs: Pages/screens visited, buttons clicked, feature usage, error logs, performance diagnostics, timestamps.
• Location: Approximate or precise location (with your permission) for showing nearby outlets, allocating deliveries, and optimising routes.
• Cookies & SDKs: Session IDs, login tokens, preference cookies, analytics and advertising identifiers as described in our Cookie Policy.

Information from Third Parties

• Social Login: Basic profile and contact data from Google or other providers if you sign in that way.
• Verification Partners: Licence and KYC verification results for sellers and staff from authorised sources.
• Service Partners: Data from payment, analytics, mapping, communication or marketing partners that support our Services.

For Users/Customers

• Create and manage your Nazdeeki account and authentication.
• Enable search, discovery, QR/scan ordering, dine‑in, parcel, delivery and event bookings.
• Process payments, apply offers, generate invoices and manage refunds.
• Send order updates, alerts, and necessary communications (e.g. OTPs, security warnings).
• Provide customer support and handle complaints or disputes.

For Sellers and Their Staff

• Onboard and verify sellers, outlets and staff (including KYC/licence checks where required).
• Display listings, menus, pricing, availability and offers to users.
• Route orders, manage order flows, allocate deliveries and show performance dashboards.
• Compute commissions, gateway charges and settlements and provide financial reports.
• Support staff access control, role-based permissions and audit trails.

Security, Fraud and Improvement

• Monitor and prevent fraud, abuse of offers, suspicious activities and security threats.
• Protect accounts, enforce Terms & Conditions and ensure platform integrity.
• Analyse aggregated usage to fix issues, improve features, and design new services.
• Comply with Indian legal and regulatory requirements (IT Act, DPDP Act, FSSAI, tax laws, etc.).

With Sellers (for User Orders)

• When you place an order or booking, we share your name, contact, order items, delivery/table details and instructions with the chosen Seller so they can fulfil it.
• Sellers must use such data only for fulfilling the relevant Nazdeeki orders and must comply with applicable laws and this Policy.

With Users (for Seller Visibility)

• We display Seller name, logos, addresses, timings, menus, ratings and other outlet details to Users for discovery and decision-making.

With Delivery Partners & Staff

• For a specific delivery, we share pickup and drop locations, relevant order details, and necessary contact information (often masked or proxied where supported).
• For waiters/staff, we provide access to the outlet and functions needed for their role.

With Service Providers

• Payment gateways, banks and UPI providers for processing payments and refunds.
• Cloud hosting, analytics, crash reporting, SMS/email/push providers, and KYC/verification partners.

Legal and Business Requirements

• Government authorities, regulators, law enforcement or courts when required by law or valid process.
• Auditors, advisors or potential acquirers in the context of mergers, acquisitions or restructuring with appropriate safeguards.

Your Rights

• Access: Ask what personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete details.
• Deletion: Request deletion of your account and personal data, subject to statutory retention obligations.
• Consent Management: Withdraw consent for marketing or certain permissions (such as location), which may limit some features.
• Portability: Request a copy of certain data in a reusable format, where feasible.
• Grievance: Raise complaints about how your data is handled.

Contact

• Email: nazdeekiofficial@gmail.com
• Phone: +91 7426803221
• Address: Nagarjuna College, At. Mudugurki, Venkatagiri, Devanahalli, Bangalore Rural – 562110, Karnataka, India

Grievance & Escalation

If we do not resolve your concern within a reasonable time, you may escalate to the appropriate authorities such as the Data Protection Board of India, consumer forums or cyber‑crime authorities, as permitted under applicable law.