Refund & Cancellation Policy
Version 1.0 — Effective Date: 16 December 2025

• 1. Scope
  This Refund & Cancellation Policy applies only to users/customers placing orders through Nazdeeki. Seller/vendor financial terms are governed separately in their merchant agreements.
• 2. When a user can cancel an order
  Users can cancel an order only before the restaurant/seller changes the order status from “Pending” to “Preparing” in the Nazdeeki system. Once the order is marked as “Preparing” or moves to any later status, user‑initiated cancellation is not allowed under normal flow, except where required by applicable law or specifically permitted by Nazdeeki support.
• 3. When a refund is eligible
  A user may be eligible for a refund in the following situations:
  • The user cancels the order before it changes from Pending to Preparing, and payment has already been made.
  • The order is cancelled by the restaurant/seller or Nazdeeki due to unavailability, operational issues, or other valid reasons.
  • Other cases where Nazdeeki support confirms a refund as per applicable policies and law.
• 4. Refund duration and mode
  For eligible cancellations or approved refunds:
  • The refund will be processed to the original payment method (for example, UPI, card, net‑banking, wallet) or to the user’s Nazdeeki wallet/account, as applicable.
  • The refund amount is expected to be allocated within 2 (two) working days from the time of cancellation/refund approval by Nazdeeki.
  • Actual reflection in the user’s bank or payment account may depend on the bank or payment provider’s own processing times.
• 5. If the refund is not received
  If a user has not received the refund amount within 2 working days after being notified that the refund has been initiated, they should:
  • Check with their bank/payment provider for any pending credit.
  • Contact Nazdeeki support at nazdeekiofficial@gmail.com with valid proof (such as order ID, payment reference, and a brief description or screenshot) so that the case can be investigated.
• 6. Non‑refundable situations
  In general, refunds will not be provided for:
  • User cancellation requests raised after the order has moved to “Preparing” or any later status, unless required by law or specifically approved by Nazdeeki.
  • Change of mind after food has been prepared or dispatched.
  • Failure to collect a pre‑paid order without a valid reason accepted by the seller and Nazdeeki.
• 7. How to request help
  For any refund or cancellation‑related questions:
  • Use the in‑app Help & Support section and select the relevant order; or
  • Email: nazdeekiofficial@gmail.com with your registered name, phone number, order ID and brief details of the issue.
  Nazdeeki’s support team may request additional information or proof to review and resolve your request.
• 8. Policy updates
  Nazdeeki may update this Refund & Cancellation Policy from time to time to reflect changes in law, product features or operational needs. The “Effective Date” at the top will indicate the latest version. Continued use of Nazdeeki after such updates constitutes acceptance of the revised policy.